Privacy policy

Privacy Policy

One、Collection and use of personal information

When you use the "e-bikepower" mall service, we may ask you to provide personal information. "E-bikepower" mall will use this information in accordance with this privacy policy. You are not required to provide the personal information we require, but in many cases, if you choose not to provide it, we will not be able to provide you with our products or services, nor can we respond to any problems you encounter.

The following provides some examples of the types of personal information that "e-bikepower" mall may collect and how we use such information:

Two、What personal information do we collect

When you create an account, purchase products, download software updates, and contact us, we may collect various information, including your name, mailing address, telephone number, email address, contact preferences, etc.

When you use the "e-bikepower" mall to purchase goods or gift cards, the "e-bikepower" mall may collect the information related to the above persons provided by you, such as name, mailing address, email address and telephone number. "E-bikepower" mall will use such information to meet your requirements, provide relevant products or services, or achieve anti fraud purposes.

In some jurisdictions, for the purpose of complying with the law, we may require users to provide identity certificates issued by the government, but only in a few cases, such as customs declaration.

Three、How do we use your personal information

We will inform you of the latest product release, software updates and activity announcements in time. If you do not want to be included in our mailing list, you can opt out at any time by updating your preferences.

We may use your personal information (e.g. email address or mobile number) to verify and determine the identity of users.

We may use personal information to send important notices, such as information about purchase orders. Since this information is very important for the communication between you and the mall, you cannot refuse to receive such information.

We will also use personal information for internal purposes such as audit, data analysis and research to improve the products, services and communication with customers of "e-bikepower" mall.

Four、Collection and use of non personal information

We will also collect data that cannot be directly linked to any particular individual by itself. We may collect, use, transfer and disclose non personal information for any purpose. Below are some examples of non personal information that we may collect and how we use it.

We will collect information such as occupation, language, zip code, area code, unique device identifier, referral URL, location and time zone when users use the product, so that we can better understand customers' behavior and improve our products, services and advertising.

We collect information about our customers' activities on our website. We will summarize such information to help us provide customers with more useful information and understand which parts of our website, products and services customers are most interested in. For the purposes of this privacy policy, aggregated data is considered non personal information.

We may collect and store detailed information about how you use our services, including search queries. Such information may be used to improve the results of our service delivery and make it more relevant. Such information usually does not involve your IP address, except for the following few cases: we need to ensure the quality of services provided through the Internet.

Five、Cookies and other technologies

Cookies and other technologies, such as pixel tags and website beacons, may be used in "e-bikepower" malls or email and advertising. These technologies help us better understand the behavior of users, tell us which parts of our website people browse, measure the effect of advertising and web search and improve it. We treat the information collected through cookies and other technologies as non personal information. However, if local laws treat Internet Protocol (IP) addresses or similar identification marks as personal information, we also treat such identification marks as personal information. Similarly, for the purpose of this privacy policy, in the case of combining non personal information with personal information, we will treat the combined information as personal information.

Like most Internet services, we will automatically collect some information and store it in log files. Such information includes IP address, browser type and language, operating system, date \/time stamp, etc.

We use this information to understand and analyze trends, manage the website, understand user behavior on the website, improve our products and services, and collect information about the overall audience characteristics of the user base. "E-bikepower" mall can use such information for our marketing and advertising services.

Pixel tags allow us to send email in a format that customers can read and tell us whether the email is open or not. We can use this information to reduce or eliminate email sent to customers.

Six、Other

It may be necessary for e-bikepower mall to disclose your personal information according to the laws, legal procedures, litigation and or requirements of public institutions and government departments at home and abroad. If we determine that disclosure is necessary or appropriate for national security, law enforcement or other matters of public importance, we may also disclose information about you.

If we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users, we may also disclose information about you. In addition, in case of reorganization, merger or sale, we can transfer all personal information we collect to relevant third parties.

Protection of personal information "e-bikepower" mall attaches great importance to the security of your personal information. "E-bikepower" mall will use encryption technologies such as transport layer security protocol (TLS) to protect your personal information during transmission. When storing your personal data in the "e-bikepower" mall, we will use computer systems with limited access rights, which are deployed in facilities protected by physical security measures. Your account and password are stored in encrypted form, as is the case when we use third-party storage space.

Seven、Privacy issues

If you have any questions or questions about the privacy policy or data processing of "e-bikepower" mall, or want to complain about possible violations of local privacy laws, please contact us. You can contact us at any time by dialing the "e-bikepower" mall support telephone number.

When we receive a privacy issue or access download request, we will classify the contacts and try to solve the specific problems or questions you raised. If your question itself involves more important matters, we may ask you for more information. These contacts who raised major questions will receive replies. If you are not satisfied with the response received, you can refer the complaint to the relevant regulatory authority in your jurisdiction. If you consult us, we will provide information on possible applicable complaint channels according to your actual situation. "E-bikepower" mall can update its privacy policy at any time. If we make major changes to our privacy policy, we will publish a notice and an updated privacy policy on the company's website.